I purchased a jacket from the Tommy Hilfiger store at Kentpark. On a particularly rainy day, the jacket got excessively wet. I hung it to dry in the laundry, only to find that once dry, the distribution of the filling material inside had completely changed. Some areas were clumped, while others were entirely empty. I explained the situation and left the jacket at the store for examination. The outcome of their investigation left me stunned - I was told, "the product is not waterproof," and no exchange was granted.
My complaint isn't about the lack of water resistance; it's about the inability to convey my issue and address the distress I've experienced. This is a winter item meant to be worn in rain and snow, yet its own inner filling allowing water in is unacceptable. They suggested picking up the product, but I won't, as one instance of getting wet in the rain rendered the jacket nonfunctional. Unfortunately, customer satisfaction seems to be overlooked after the purchase of a Tommy jacket. I share this experience in the hope that others won't face the same fate.
I purchased a men's jacket from the Tommy Hilfiger store at Tuzla Viaport Marina on May 4, 2024. Upon the first wear, the jacket shed a significant amount of lint, leaving dark clothing covered in annoying fuzz. When I returned it to the store on May 4, 2024, the staff acknowledged the shedding issu...
Last year, on December 31st, I splurged ₺2500 at the Tommy Hilfiger outlet in Susurluk for a bag that has since become a total disappointment. The straps started peeling within the first few months, and the strings inside began fraying. Unfortunately, due to the distance from my address, I couldn't ...
I bought the Columbia Pike Lake Hooded Jacket expecting high-quality protection from the elements, but I’m extremely disappointed. The jacket lets water in, which defeats the whole purpose of owning a product from a brand known for outdoor durability. I haven’t washed it in a machine or taken it to...
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
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