Dear Tissot Customer Support, I am writing to express my deep disappointment regarding the after-sales service I have received for my Tissot watch. Since the day I purchased the watch, I have not been able to use it due to ongoing technical issues. Despite several attempts, I have not been able to benefit from the warranty or obtain any meaningful support from your authorized service center. Most recently, I was informed that the spare part required for the repair of my watch is no longer available. It is very difficult to understand how a company with over 150 years of watchmaking history cannot supply a basic component for one of its own timepieces. I purchased this gold Tissot watch at a high cost, believing it would be a lifetime investment — a symbol of quality and durability. However, it has become completely unusable in just 10 years, with no viable solution provided. This situation raises serious concerns about both the reliability of Tissot products and the competence of the authorized technical support in my country. I respectfully request a clear and prompt response regarding how you intend to resolve this issue — whether through sourcing the part, offering a suitable replacement, or providing an alternative form of compensation. I sincerely hope that Tissot, as a reputable Swiss brand, will stand behind its products and honor the expectations it sets for customers worldwide. I look forward to your urgent reply.
My Tissot watch recently stopped working. When I attempted to reset it by pulling out the crown, it came off completely with the stem, without applying any force or using any tools. Despite the watch still being under warranty, I was quoted a repair cost of ₺8500. If I had known the watch was of suc...
I purchased my Tissot Seastar watch from Konyalısaat about a year ago. A year after purchasing it, I experienced a timekeeping problem and sent it to an authorized service center. The internal mechanism was replaced and repaired. However, about 10 months ago, the same problem resurfaced, and this ti...
Tissot is not providing satisfactory repair service for my Supersport watch. I've had to send it back four times already, but the issue still hasn't been resolved. The watch functions fine for about 15-20 days, but then inexplicably starts losing time by 15-25 minutes. They swapped out the watch for...
I recently bought a Tissot watch, and despite its reputation, it ended up leaking water. I sent it in for service, and it stayed at the store for about 15 to 20 days. Now, it's been a month at the authorized service center. Every time I call, the same woman answers, and all she says is that they'll ...
I purchased my Tissot Le Locle Powermatic 80 in June 2019. Despite being a high-end watch and having never been dropped or damaged, it stopped working after just 5 years. I took it to Ankara Etap Saat for servicing, but when I wanted to send it to Tissot directly, they insisted that all communicatio...
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