Tissot Refused to Repair My Gold Watch

Dear Tissot Customer Support, I am writing to express my deep disappointment regarding the after-sales service I have received for my Tissot watch. Since the day I purchased the watch, I have not been able to use it due to ongoing technical issues. Despite several attempts, I have not been able to benefit from the warranty or obtain any meaningful support from your authorized service center. Most recently, I was informed that the spare part required for the repair of my watch is no longer available. It is very difficult to understand how a company with over 150 years of watchmaking history cannot supply a basic component for one of its own timepieces. I purchased this gold Tissot watch at a high cost, believing it would be a lifetime investment — a symbol of quality and durability. However, it has become completely unusable in just 10 years, with no viable solution provided. This situation raises serious concerns about both the reliability of Tissot products and the competence of the authorized technical support in my country. I respectfully request a clear and prompt response regarding how you intend to resolve this issue — whether through sourcing the part, offering a suitable replacement, or providing an alternative form of compensation. I sincerely hope that Tissot, as a reputable Swiss brand, will stand behind its products and honor the expectations it sets for customers worldwide. I look forward to your urgent reply.