I recently purchased flights through Tickets.com under the booking reference CV6D15HD. Unfortunately, my experience mirrors the horror stories shared by many others. They sent me an email, notifying me that my paid amount would be refunded as they couldn't issue the ticket. Despite my numerous emails, each response is an automated acknowledgment, claiming that my request is received, etc. However, the refund hasn't been processed, and they've been stringing me along for a week. When I call the customer service number, a person named 'S**' responds. He is disrespectful, offensive, and shouts at me without asking for my identity, reservation, or ticket details, as those are apparently reserved for automated responses. He repeatedly claims they are not responsible.
He instructs me to send an email, so I do, only to receive the automated response that my request is received and will be refunded soon, etc. Why make the refund process so arduous after swiftly deducting the payment? I have to send daily emails to reclaim my money. I vow never to purchase tickets from here again. I can't resolve the issue, finding no point of contact. I deeply regret dealing with this site. I will escalate my complaint to my lawyer, the Istanbul Public Prosecutor's Office, the District Consumer Rights Committee through e-Government, TÜRSAB, and other relevant authorities.
I received a confirmation message from Tickets.com saying that my flight ticket was approved. However, when I checked the airline's system directly, there is no record of my booking at all. This is completely unacceptable—my flight is scheduled for today, and because of this issue, I won’t be able t...
I booked an Istanbul-Seoul ticket today at 11:23 AM via tickets.com.tr for 17,178.57 TL. Shockingly, at 1:36 PM, they emailed me, demanding an extra 1,448.10 TL due to alleged price changes. Upon expressing my refusal to pay the additional fee and opting for a cancellation, they claimed they would ...
About a week ago, I bought a ticket for myself, my 16-year-old daughter, and my 16-month-old baby. We had a flight the next day. Due to my father's and my own health issues, we couldn't make the flight. They put my ticket on hold. After sending the necessary documents, I've been talking to customer ...
I bought a ticket using their platform and quickly paid for it through a wire transfer. I have the proof of payment. Unfortunately, I haven't received any response, solution, or refund from the company. I on the other hand without my ticket and suffering a financial loss. the level of their lack of ...
My flight TK1954 was canceled due to overbooking. The compensation that should have been refunded to me has still not been processed. At the Istanbul Airport ticket sales desk number 2, I was repeatedly given different dates on which the payment would be transferred to my IBAN. However, no transacti...
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