About a week ago, I bought a ticket for myself, my 16-year-old daughter, and my 16-month-old baby. We had a flight the next day. Due to my father's and my own health issues, we couldn't make the flight. They put my ticket on hold. After sending the necessary documents, I've been talking to customer service for 2.5 hours every day for a week. They are not helping at all. My father passed away and I still haven't been able to go. Due to my financial situation, I tell this to the customer representative I call every day. They don't take me seriously at all. They asked for the same document 15 times. I sent everything, including my father's coffin and death certificate. They still ask for the same documents. I've never seen such a bad company. I don't forgive them. Because of you, I couldn't even attend my father's funeral.
On July 13, my wife and daughter were scheduled to fly from I******* to B*****. However, due to an issue with my wife's travel, my 6-year-old daughter was to be accompanied by her grandfather. When I called THY customer service to request a name change on the ticket, I was informed that it was not p...
They are not giving me my money back. They have confiscated my money. I will not do business with this company again. I say 'I have a condolence,' and they respond with 'You need to send documents, you need to send your ID, you need to do this and that.' You can't reach them anyway. You can only com...
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
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