I purchased the Nike Air Force 1 ’07 White Black model sneakers from the Nike store at Meydan Istanbul in March or April. In less than 7 months, I began experiencing serious problems with the shoes. Both pairs developed tears in the inner back and side lining, the front parts started to split, and the upper sections cracked. The sole also began to wear out and looks like it might tear soon. I have faced similar issues twice before.
I took the product back to the store for inspection and requested an exchange. However, my request was denied, and I was told the problems were due to “user error.” When I spoke with customer service, they said the inner lining tears were caused by wearing and removing the shoes, which I accepted. But they also claimed the splitting at the front, cracking, and sole wear were user-related, dismissing my complaint. In reality, I only wore the shoes for walking—no excessive or unusual use.
Even though the product is under warranty, I cannot accept these issues being labeled as user error. I demand that my product be replaced. Since I don’t currently have the shoes with me, I cannot provide photos, but I will resubmit them for inspection as soon as they are returned to the store. I will closely follow up on this process. No one spends over 5,000 TL on a pair of shoes expecting them to turn into trash within 6 months. If necessary, I will take this to the Consumer Arbitration Committee and pursue a resolution there.
In December, I decided to treat myself to a pair of Nike Air Force sneakers. I was willing to pay ₺4,100 because I expected nothing but top-notch quality. Unfortunately, after only 7 months, the shoes started to deteriorate. It began with the back heel opening up, and then the edges started to give ...
I bought a pair of Nike Air Force shoes for ₺4,800, and after only 5 months, the back part has started to split. I take good care of my shoes, so there’s no reason this damage should have occurred. However, Nike denied my warranty claim, saying it was due to "user error," which is completely unfair....
On August 10, 2023, I purchased a pair of Nike Air Force 1 '07 model shoes from the Nike store operated by Elizinn Food and Textile Business Industry Trade Ltd. Co. located in Espark Shopping Mall in Eskişehir Tepebaşı. It's been barely two months since I bought the shoes, and they already started t...
I purchased my Nike Air Force 1 sneakers on July 3, 2024, from Forum İstanbul, expecting long-term quality from a brand like Nike. But before even hitting the one-year mark, the front of the shoes started to come apart. The stitching and material near the toe area began separating, and the shoes now...
I bought a pair of Nike Air Max DN (GS) sneakers for my son from the Nike store at Akbatı Mall. After only 5 weeks, the upper parts of the shoes started to fall apart. The shoes were only used for walking to and from school across the street. My son doesn’t even play outside in them, and he takes th...
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