FamPay Won’t Let Me Use New Number Without Closing Old Account

I have been using FamPay services, including both the FamPay UPI app and the FamCard.

The mobile number linked to my old FamPay account is no longer in my possession, and I have not had access to that number for over a year.

Because of this, I am unable to log in to my old FamPay account or manage it in any way.

There is no remaining balance in this old account, but I am still being required to close it before I can fully use FamPay services with my new number.

Since I no longer have access to the previous mobile number, I am unable to complete the account closure process on my own, which has left me stuck and unable to use FamPay properly.

This is my first time contacting FamPay regarding this issue.

I kindly request that your team close my old FamPay account linked to my previous mobile number after completing any necessary verification, and assist me in setting up or updating a new FamPay account with my Aadhaar-linked mobile number so that I can continue using your services without further issues.