I requested a return for my Temu order on February 8, and since then I’ve been stuck in a frustrating cycle of silence and delay. I contacted Ziraat Bankası to check on the refund, and they confirmed that no refund has been processed or received from Temu’s end. It has now been well over a month, and I still have neither the items nor my money.
What kind of system allows a return process to drag on indefinitely? Temu processes purchases immediately without issue, but when it comes to refunds, the process becomes a long, vague waiting game. This isn’t just poor service—it feels borderline unlawful.
Temu, I demand that you issue my refund immediately and stop delaying returns for customers. This experience has made me question whether I’ll ever shop from your platform again.
On February 7, I placed an order on Temu but canceled it just 15-20 minutes later. I was told that my refund would be processed within 7 to 14 days, but today is March 5, and I still haven’t received my money. When I contacted Temu, they sent me documents claiming they had issued the refund. Howeve...
I made an order on Temu on February 10 and canceled it just five minutes later. It's February 19, and I'm still waiting for my refund. I reached out to Ziraat Bankası for clarification, and they verified that no refund has been issued. I have contacted Temu’s help center several times, but I continu...
I canceled my order with Temu immediately after placing it on December 13. On December 14, I was informed that a refund of ₺1,479.48 had been issued, but I have yet to receive the refund. When I contacted Ziraat Bank's customer service, they confirmed that no refund has been processed to my account....
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
I made a purchase on Temu but canceled it within two minutes. My ₺1682 refund never reached my account, even though I canceled almost immediately. Additionally, I have been waiting for a ₺335 refund since February 10, and that still hasn’t been processed either. This delay is completely unacceptabl...
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