On January 16, 2025, I placed an order on Temu, but canceled it immediately after payment. The app confirmed the cancellation and stated that my refund would be processed back to my Visa card between January 23 and February 5. As of now—well past that time frame—I still haven’t received any refund.
I contacted my bank, and they told me to follow up with Temu's customer service, which I did. Unfortunately, I haven’t received any real help or solution. It’s unacceptable to be kept waiting this long for a simple refund on an order I never received.
Temu, you need to process my refund immediately and improve your support system. I’m extremely frustrated and expect this to be resolved without further delay.
I made a purchase of three items from Temu on December 4, 2024, and canceled the order within 15 minutes. I received a message stating that my refund would be processed within 5 to 14 days. Then, I was told on January 4, 2025, that the refund would be issued by that date. Today is January 24, 2025, ...
On February 13, 2025, I placed an order on Temu and canceled it just two minutes later. Temu claims that they have processed my refund, but after multiple conversations with my bank, I was informed that no refund has been received and there is no pending transaction. I have checked my account multi...
On January 17, 2025, I made two separate purchases from Temu. I immediately returned one of them, and Temu sent a message stating that my refund would be processed within 10 business days. Today is February 17, and I still haven’t received my refund. My order status even states that the money shoul...
I placed an order on Temu on March 26, 2025, and canceled it within minutes of placing it. Despite this, as of May 3, I still haven’t received my refund. I’ve been going back and forth between Temu and my bank for days, trying to resolve the issue. Temu claims the refund has been issued, while my b...
I placed an order on Temu on September 19, and canceled it the same day. I was informed that my refund would be processed within 15 days at the latest. However, it’s now been 23-24 days, and I still haven’t received any refund. I’ve contacted my bank, and they confirmed that no refund has been proce...
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