On December 3, I placed an order for a computer keyboard on Temu. My order number is PO-203-15358442837111017. According to the shipping tracking, the last update shows that the package was received by the customs clearance company on Saturday, December 13, 2025. However, since that date, there has been no update for approximately four days, and the shipment has not progressed at all.
When I try to contact Temu, I only encounter automated customer service bots, and I receive the same generic responses every time. I am unable to get any clear information about my shipment, and there is no solution-oriented support. Instead, I feel like I am being repeatedly stalled without any real assistance.
I request that my product be processed by the shipping company and delivered to me as soon as possible. If this is not possible, I ask that the reason for the delay be clearly explained and that my payment be fully refunded.
I placed an order with Temu on April 29, 2025—order number PO-203-18366452874791230. As of today, I still haven’t received the item. Since May 2, the shipment tracking has shown no updates at all—zero movement. It’s like the package doesn’t even exist. Temu hasn’t provided any explanation, and the o...
I placed an order on Temu on February 4, and today is February 18, yet my package is nowhere to be found. The tracking shows no updates, and my items appear to be lost. Every time I contact customer service, I receive automated, misleading responses, clearly from a bot. Instead of providing real su...
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
I placed an order for the aj159 Pro Mouse on Temu on September 16, 2025. It was delivered to me on September 24, 2025. On October 9, 2025 at 14:24, I submitted my return request. My order number is PO-203-10412622899833614, and my return number is PO-203-10412622899833614-D01. The item was received ...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
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