I placed an order on Temu, and according to the tracking information, Aras Kargo marked it as “delivered” on June 23. However, I never received the package. I personally went to the local Aras Kargo branch to report the issue, and at first, they acted like it wasn’t their problem. Only after I insisted did they acknowledge it and promise a refund.
Since June 25, they’ve been stringing me along, saying they would issue a refund—but it’s all talk, no action. It’s obvious they’ve lost the package and won’t recover it, so the least they could do is return my money.
This has been incredibly frustrating and unacceptable. I want my ₺ refunded immediately. Temu and Aras Kargo, stand behind your services and stop misleading your customers.
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
Since October 10, 2025, I have been trying to return my Temu order (Order No: PO-203-07147469463671028). The item was delivered on October 7, 2025, has never been used, and even the original tag is still attached. I am well within Temu’s 90-day return window, yet I’ve been unable to complete the ret...
On August 20, 2025, I placed an order on Temu (Order No: PO-203-08643174392951363) which included a jacket, necklace, and pen. The shipment was supposed to be delivered to my İzmir Gümüldür address via Aras Kargo. However, despite the time that has passed, I have not received my order, and no delive...
I placed three separate orders on Temu, each totaling around 1090₺. Previously, my orders were sent via MNG and PTT Kargo, arriving without any issues. However, after Temu introduced order restrictions and lower weight limits for packages, my shipments started being handled by Aras Kargo. This chang...
I placed an order on Temu for a pair of wireless/Bluetooth earbuds costing $7. The item was shipped via Aras Kargo, and on November 26, 2025, at 3:06 p.m., the tracking update claimed that delivery was attempted but I was “not at the address,” so the package was taken back. However, I was at home at...
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