On December 13, 2025, I purchased the “Professional Apps Bundle for Education” from apple.com using my credit card for $230. My order number for this purchase is W1511396943. On December 22, 2025, I contacted Apple by phone to request a return of the product. During my first call, around 9:10 a.m., the representative told me that the return could be processed and asked me to locate the invoice and call back.
However, when I called again after finding the invoice, I was told something completely different. This time, I was informed that the return could not be accepted because the product included an activation code and therefore did not qualify for the 14-day return period. Because I was initially told that a return would be possible and then later given a contradictory response, I have experienced clear inconvenience and unfair treatment.
I request that the $230 I paid for this product be refunded to me based on my order number W1511396943.
On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and request...
On January 2, 2025, I purchased a charger head from Apple, and it was marked as delivered on January 6, 2025. However, the package never arrived at my address, even though I was present at the time of delivery. To make matters worse, the system shows that I was the person who received the package, w...
On September 24, 2025, I placed an online order for an iPad Air through the Apple Store. On the same day, I canceled the order through the same platform. The amount of ₺33,000 was charged to my card and remained in authorization status (pending transaction). Although the order appears as canceled on...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
On September 27, 2025, and September 30, 2025, I placed two separate orders through the Apple Online Store for a 70W USB adapter. My order numbers are w1340542444 and w1574757185. Both orders were canceled without any notification, and I only discovered this when I checked my account. When I contact...
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