In December 2023, I participated in the "TEB's 500 TL Bonus for Clothing, Accessories, Cosmetics, Shoes, and Grocery Shopping" campaign through the CepteTeb mobile application. On 26.12.2023 at 12:48, I made a purchase of 508.40 TL, and on 28.12.2023 at 12:38, a purchase of 537.56 TL at the grocery store. As CepteTeb uses the Bonus credit card, I alerted the cashier to ensure the transaction occurred through the Bonus POS; however, it was processed through the Garanti Bank POS, as indicated on the attached receipts with the Garanti logo.
In previous months, I participated in CepteTeb campaigns at the same store without encountering such an issue. On 09.01.2024, the expected 100 TL Bonus was not credited to my account. I have attached screenshots of the campaign details and receipts as evidence. I request the fulfillment of the commitment made in the "100 TL Bonus for Every Second Purchase Over 500 TL" promotion, as I have faithfully met all campaign requirements. Failure to do so will result in my formal complaint to the Banking Arbitration Board.
On 24.09.2024, I made a ₺1500 purchase from Hepsiburada. I was originally going to spend less, but in order to earn ₺125 bonus from Garanti Bonus, I used ₺500 bonus. I think it was about 10 minutes after the purchase, around 21:27, when I called Garanti customer service and said that my bonus hadn't...
Hello, within the scope of TEB Bank's "400 TL Bonus for Your Travel and Accommodation Expenditures" campaign valid between 7-23 June 2024; I applied for campaign participation. 3550 TL on different days via TEB Mobile Banking application (CEPTETEB SUPER) via "turna.com" travel agency. and 3450 TL. I...
My statement from TEB Bank showed a ₺500 bonus if I spend ₺500, according to a communication I got on August 25, 2025. On the last day of August, when the deadline to participate was, I spent ₺539 using my card that ended in 2531. I was informed on September 9 that my statement would reflect the 500...
I was called by Garanti Bank in the first week of November and informed that if I spent ₺500 on my credit card by November 15 or 16, I would receive a ₺500 bonus, expiring on December 6. I made the required purchase by buying a ₺500 Opet fuel card through the Vodafone Pay app. After the bonus deposi...
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