Tchibo charged me twice for one order on their site, how can I request a refund?

If you think Tchibo charged you twice for the same order, check your bank or card account to make sure both transactions went through and weren't just "pending."

After that, go to www.tchibo.com and log in to your account. Then, go to "My Orders" to make sure that there was only one sale. Screenshots of the extra costs and order information should be taken.

Next, get in touch with Tchibo's customer service right away to ask for a return for the extra payment. You can call them at +49 (0)40 6387 0 or use the form on their website under "Help & Service" to get in touch with them.

Add your order number, how you paid, and proof that you were charged twice.

Tchibo normally looks over refund requests quickly, and the extra charge should be taken off within a few business days.

If not, explore Xolvie to read about the challenges others have faced and share your story.