I ordered a Tchibo coffee capsule and machine through a promotion, but it’s been two weeks and I still haven’t received it or any updates on my order. I ordered on March 4, and I was promised that it would be shipped within 1-2 business days at the time of purchase. I issued my invoice 14 days ago, and I'm still waiting for any updates on my order. I’ve reached out several times, but I still haven’t gotten a definitive answer. It's really disappointing to be kept in the dark without any updates. I should have been notified about any delays instead of being left uninformed. I would appreciate prompt shipping of my order or, at the very least, an explanation regarding this situation.
I have been using a Tchibo Pure+ capsule machine for about two weeks, and today I encountered a problem while trying to make coffee. The capsule seems to be stuck inside and I cannot open the lid at all, and at the same time the machine is showing a red light and is not working properly. I bought th...
I purchased a Tchibo Cafissimo Milk coffee machine about a year ago on Hepsiburada, sold by the official Tchibo seller. On February 11, 2025, I sent the machine to service because the milk frother stopped dispensing milk. After no updates, I had to reach out myself to confirm they even received it. ...
On August 11, I received a Cafissimo Pure capsule coffee machine as part of a Tchibo online promotion where the machine was offered as a gift with a coffee purchase. I have used the machine approximately 15 times in total. For the past two weeks, I’ve been experiencing a recurring issue — after bre...
I sent my coffee machine, which was constantly dripping water, to technical service on September 1st along with the invoice. Calling the technical service on a regular basis (about once every two or three days) to inquire about the status of the repair has not produced satisfactory results. You keep...
I selected a sofa set from the Vivense Modoko2 store, and a purchase offer was created. Due to a POS machine issue, I wasn’t able to pay that day, but...
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