Tchibo Raclette Grill Return Delay Complaint
As a valued Tchibo customer, I recently made a purchase with the order number 648826207. Specifically, I bought the "672754 - Two-Person Raclette Grill" on April 7, 2024.
Exercising my right to withdraw, I decided to return the product without even opening the box. I submitted the package to Yurtiçi Kargo and kept tabs on its journey using the tracking number 310495159556. According to the tracking information, the product was delivered on April 17, 2024.
Although the product was delivered successfully, I haven't received any updates or confirmation about my refund yet. I kindly ask for your assistance in expediting the processing of my refund and ensuring a prompt return of my money.
Thanks for your consideration regarding this issue. I eagerly anticipate a prompt resolution.
Dear Sir/Madam, We have spoken with our customer and provided the necessary information. Tchibo Customer Service
They said that the product, whose box has never been opened, needs to be evaluated by the technical team. I wonder how they will evaluate a product that has never been opened. I don't know if it was necessary to do this to delay the return.
A week has passed, and no one has contacted me again, my refund has not been processed, and no updates have been made. Shopping from Tchibo again? Never.
