On May 5, 2024, the Electric Coffee Grinder included in my order #650334142 appeared to have been used before. There are remnants of coffee inside the grinder from previous use. I would like to request a replacement with a new product, or if it's unavailable, a refund. This is a disappointing experience that does not meet the standards expected from Tchibo.
On June 9, 2024, I purchased a Philips EP5443/70 Fully Automatic Espresso Machine from Amazon, delivered within a day wi...th Prime. However, upon receipt, it was evident that the product had been used. Suspicion arose when we noticed the opened plastic wrap of the user manuals. Further inspection reve
As a valued Tchibo customer, I recently made a purchase with the order number 648826207. Specifically, I bought the "672...754 - Two-Person Raclette Grill" on April 7, 2024. Exercising my right to withdraw, I decided to return the product without even opening the box. I submitted the package to Yurtiç
On October 25, 2024, I purchased the Tefal Pro Express GV9820 Vision Steam Generator Iron (Order No: 2746622912713879). ...The package arrived on November 1, 2024, but instead of the iron, I received a hand blender set (photo attached). I immediately contacted customer service, who provided a return co
As a long-time customer who has bought, used, and recommended Tchibo goods from the company's inception in Turkey, I am ...extremely dissatisfied with the service I received for my Capsule Coffee Machine. The machine's buttons were intermittent at first, but later they stopped working altogether. On Ma
On December 19, 2024, I purchased a cheesecake from Starbucks, only to discover a bug inside. Alongside it, I ordered a ...caramel macchiato, which turned out to be nothing more than water and coffee—it lacked milk and any proper preparation. This experience was both unpleasant and unacceptable for a
