Tchibo Drill and Screwdriver Set Drill Missing Twice

I placed my first order via Hepsiburada from the seller Tchibo on 15.12.2025 for a product named “Drill and Screwdriver Set”. The product was delivered missing, as only the screwdriver bits came out of the package and the drill was not sent. After I created a missing item request, instead of sending the missing drill, a full refund was issued, and I was left only with the screwdriver bits while the drill I actually needed was still not provided. Since my need for the product continued and I trusted the information and visuals on the site, I had to place a second order for the same product on 29.12.2025, this time with order number 4414830004. In this second order as well, the package again contained only the screwdriver bits and the drill was once more missing. When I opened a request again, I was informed that the product name had been written incorrectly and that the drill was not included in the product content. However, the product name on the site clearly appears as “Drill and Screwdriver Set”, the product image clearly shows both the drill and the screwdriver set together, and the invoice sent to me also states “Drill and Screwdriver Set”. Despite all this, I am once again being offered only a refund. I do not want a refund; I want the drill, which is clearly included in the product name, visual and invoice, and which is the missing part of my order, to be sent to me without any additional cost. I also would like to state that, although I have repeatedly reported the issue, the product name and visual on the site have still not been corrected and the listing continues in the same misleading way. I find it unacceptable that the customer is aggrieved and made to waste time with repeated orders, requests and explanations because of a mistake in the way the product is listed. I request that the drill that should be included in the “Drill and Screwdriver Set” be promptly delivered to me without any extra charge and that the misleading listing on the site be corrected so that similar grievances do not recur.