Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again but ended up damaging its casing in two spots this time. After seeing these marks, we took it back to the store once more. Today, during my conversation with the staff, they brought up that the same watch had been returned once more. I don't understand why someone would break a new watch and return it, as the store staff mentioned in the support form. I'm really hoping this problem gets sorted out fast; if not, I'll make sure to use all my legal options. I will never purchase from this brand again, and I strongly disapprove of their actions.
SWATCH, The strap of the watch I bought from the new season stand at Piazza Maltepe Swatch store on 28.06.2023 broke 7 months later. When we took it to the store, they said that the cord is not under warranty, so we cannot replace it. The next week, when we asked to change the strap for a fee since...
On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, ...
I bought my watch just a month ago and took it to the Özdilek Park Swatch Group service center, stating that there was an issue. The phosphorescent feature, which allows you to see the hands of the watch in the dark, isn't working. Even if it activates, it fades within 1-2 minutes. They told me they...
I purchased a Guess men’s wristwatch on January 21, 2024, and last month it began fogging up from the inside. I sent it to the technical service at Emar Mall four weeks ago with the warranty card and receipt. After two weeks, they returned it, stating the water seal was replaced. However, the watch ...
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karum, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur...
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