Suno Took My Payment but Never Activated My Premier Membership or Credits

I have been a paying Suno user since the platform first became available and have regularly purchased credits and subscription services. Before upgrading to Premier, I created music by purchasing and spending individual credits. However, after upgrading, the system began displaying those previously created songs as if they were generated under my new Premier membership. As a result, it appears that the work I already paid for separately is now being incorrectly counted as part of my recent Premier subscription benefits.

On March 20, 2026, approximately $31 was charged to my bank card for a Suno annual Premier membership. According to information provided by a Suno representative, this package should have included a total of 20,500 credits, consisting of annual credits plus additional bonus credits, as well as 1,000 new credits added to my account every month. Despite this, my account does not show an active Premier membership. Instead, it continues to display a standard membership status, and my available balance shows only 1,235 credits. None of the promised 20,500 credits were added, the monthly 1,000-credit allocation has not been provided, and the annual Premier membership has never been activated.

I have been communicating with Suno support by email for an extended period regarding this issue. Despite numerous messages, no solution has been provided, the error has not been corrected, and no refund has been issued. Throughout the process, no meaningful action has been taken to resolve the problem.

I request that Suno immediately activate my annual Premier membership as promised, credit my account with the full 20,500 credits included in the package, and ensure that the additional 1,000 monthly credits are provided regularly going forward. If Suno is unable to deliver the benefits that were advertised and paid for, I request a full refund of the approximately $31 charged to my card on March 20, 2026.