If Suno billed you twice for one subscription,
Review your billing history first;
• Check:
– Subscription settings
– Billing statements
– Payment receipts
– Renewal history
• Look for:
– Duplicate charges on the same date
– Multiple active subscriptions
– Charges from different payment methods
– Billing errors
Gather evidence;
• Save copies of:
– Billing statements
– Payment confirmations
– Subscription details
– Account screenshots
• Keep:
– Transaction IDs
– Bank or card statements
– Support conversations
– Refund requests
Verify the duplicate charge;
• Confirm:
– Both payments were processed successfully
– The charges relate to the same subscription plan
– No family, team, or secondary account was billed separately
Contact Suno support;
• Request:
– A detailed explanation of both charges
– Confirmation that only one subscription is active
– A refund for any duplicate payment
– Correction of any billing error
If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.



