On August 14, 2023, we were shocked to find our large Benetton suitcase with a gaping hole and dragged on the ground after our SunExpress flight XQ7631 from Adana to Antalya. To begin the process, we immediately filed a report with the airport authorities. They assured us that we would be reimbursed based on the current market value of the damaged item and instructed us to upload the required documents into their system. As the process progressed, we received an email informing us that we would be compensated 750 TL for a suitcase with comparable models costing around 3000 TL. Our case numbers are Sun-08750773 and Güneş-08750773, and we anticipate a resolution in which we will be reimbursed for the current cost of the luggage. Dealing with damaged luggage after a flight has been extremely frustrating.
On April 24, 2023, Monday, I traveled with my family from Antalya to Adana on SunExpress flight XQ7710. Unfortunately, upon arriving in Adana and collecting our luggage, we noticed that our large-sized, hard-case, 4-wheeled Samsonite suitcase was missing one wheel and had suffered significant damage...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
On March 15, 2023, after my flight from Samsun Çarşamba Airport to Antalya Airport, I was waiting in the baggage claim area when I saw that one wheel of my newly bought suitcase had broken off and the zipper was completely torn. There was a hole in my clothes where the damage was. I told the right p...
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
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