Avis Sarajevo Gave Me Two Dirty Child Car Seats I Could Not Use
At 2:50 p.m. on February 28, 2026, I rented a vehicle from the Avis office at Sarajevo Airport through the Avis app. My reservation number is 0785-8993-TR-2. When I arrived to pick up the vehicle, I was asked to pay additional charges even though I had already paid the rental fee. Because my initial payment had already been made, I felt that I had no choice but to pay these extra fees.
For my child’s safety during our trip, I paid $61 to rent a child car seat. The first seat they provided was extremely dirty, smelled terrible, and was completely unhygienic. It looked as though it had been taken out of the trash. When I said that I would not accept a seat in that condition, I was dismissively told, “There is nothing we can do.” When I requested a refund for the unusable product, the employees refused to take responsibility and said, “It has nothing to do with us; Avis took the payment.”
I then began taking photos of the seat. After the employees noticed, they said they had another one and made me wait approximately 30 additional minutes. However, the second child seat was also dirty and unhygienic. When I said that I would not accept that one either, I was simply told, “It is up to you,” and no solution was offered. Although I rented and paid for a child seat to ensure my child could travel safely, I could not use either seat because of their unacceptable cleanliness and hygiene.
The rental vehicle was also dirty when I received it. As an international customer, I expected Avis to maintain certain service and cleanliness standards. Unfortunately, the treatment and service quality at the Sarajevo Airport office were worse than what I would expect from even an unknown rental company. When I asked why the vehicle was dirty, the employee laughed in my face, further demonstrating the disrespectful treatment I experienced.
Because of these problems, I am requesting a full refund of the $61 I paid for the child seat I could not use. I also want the 600 Bosnian marks collected from me as a security deposit returned. Although I made all the required payments, I received neither acceptable service nor a usable child safety seat. I expect Avis to resolve this issue and process both refunds as soon as possible.
