On 03.08.2024, after the plane landed from Elazığ Airport to Dusseldorf International Airport at 15.40 Turkey time, we were informed that our luggage was not loaded. At Dusseldorf airport, we were given A4 paper, our personal information was taken and we were told that the baggage would arrive 2 days later. We were never informed about the baggage status or any other information. The form we filled out was not official. We were only told that 156 others shared the same fate. When we called Sunexpress airline general customer services, they said that they were not aware of such a problem and that they were not informed about any information. When we called the general number of Elazığ airport, the gentleman who answered the phone first stated that the baggage was not taken on the plane due to the heat, then for operational reasons. He stated that the baggage was immediately sent to the next plane, that it would first be transferred to Istanbul, then, with the correction of the lady speaking next to him, it was transferred to Izmir and that it could be picked up from the Dusseldorf checkpoint the next day. We demand the necessary written defenses from the relevant airline and airport personnel. We demand that the responsible parties compensate for the damage caused by the failure of important documents in the baggage to arrive on time.
On August 3, 2024, during my flight from Elazığ Airport to Düsseldorf International Airport scheduled for 15:40 Turkey time, we were informed after landing that our baggage had not been loaded onto the plane. At Düsseldorf Airport, we were given an A4 paper and our personal information was taken, wi...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
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