SunExpress Flight Delay and Lost Luggage Experience
On July 12, 2024, our SunExpress flight from Germany to Ankara, scheduled for 20:45, was delayed, and my husband and son did not arrive until 22:30. When we arrived in Ankara, we discovered that our luggage, along with that of many other passengers, had been left behind in Frankfurt. They spent at least an hour at the Ankara airport's lost baggage claim section. Most likely, all of our chocolate has melted by now. They did not get home until 5 a.m. I've never felt anything like this before. My husband and young child have no clothes to wear. I'm not sure when the bags will arrive, but this was our final flight with SunExpress. I will not be flying with them again, and I am extremely dissatisfied.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matter you may need regarding your travel, products, and services. We will review the issue you have raised, and our resolution center will contact you as soon as possible. Best regards,
You have victimized a lot of people on the Friday flight. Shame on you. What kind of incompetence is this? My spouse and child are victims. All their clothes, gifts, and chocolates are in their luggage. They have been wearing the same clothes for two days. I am complaining about Sunexpress in Frankfurt. How can so many suitcases be forgotten? Urgently, you need to deliver all the luggage from the Friday evening Frankfurt-Ankara flight to Ankara immediately. Otherwise, I will direct this issue to the media, social media, CIMER, and a lawyer. My hands and feet are shaking with anger. I chose you because I thought you were a good brand, but you have disappointed me.
Another day has passed, and there is no response from you. Where are the suitcases?
