I downloaded the Storytel app on April 23, 2025, and signed up for a subscription the same day. However, after browsing the content, I found it wasn’t what I was looking for and canceled my membership that very same day. Despite this, Storytel still charged my card, and I immediately requested a refund.
I reached out through the “Contact Us” section of the app and sent an email to explain the situation. It’s been days and I have received no response at all. I canceled on time, didn’t use the service beyond a few hours, and I believe charging me is completely unjustified.
Storytel, this is not how you should treat new users. I am requesting a full refund for the charge, and I expect my complaint to be acknowledged immediately. If this issue is not resolved promptly, I will not hesitate to pursue legal action to defend my rights as a consumer.
I canceled my Storytel subscription months ago, yet they are still charging my card. When I tried to cancel again, the app says I don’t have an active subscription. I am demanding that my subscription be fully canceled and all the charges refunded. If this issue isn’t resolved, I will take legal act...
I canceled my Storytel membership, yet the company still charged my credit card. I do not want to use Storytel anymore and have been dealing with recurring issues like this. Despite not using the service for the past three months, they have continued to deduct money from my account. As a student, t...
I subscribed to Storytel, and despite 10 days passing, I still can’t access my account. Every time I try to log in, it redirects me back to the subscription page, even though the payment has already been processed. I’ve tried everything—reinstalling the app, resetting my password—but nothing works. ...
I subscribed to Storytel after receiving a notification that I could use the service for free during the trial period. However, from the moment I subscribed, charges were added to my mobile bill through carrier billing. This should not happen during the free trial period. I am requesting an immedia...
I signed up for Storytel, the online audiobook and reading app, with a 1-month subscription to try it out. I didn’t like the service and decided not to continue. I’ve been using Storytel off and on for a while, but recently I checked my credit card transactions and noticed that they’ve been charging...
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