I subscribed to Storytel after receiving a notification that I could use the service for free during the trial period. However, from the moment I subscribed, charges were added to my mobile bill through carrier billing. This should not happen during the free trial period.
I am requesting an immediate resolution to this issue and a full refund of the charges that were incorrectly billed to me. It is unacceptable to charge users before the trial period ends, as this goes against the advertised offer.
I expect Storytel to address this matter promptly and ensure that such issues do not occur for other users. Please refund the charges added to my bill as soon as possible.
I installed the Storytel app and started the 7-day free trial. After the trial ended, I paid for the service, but I’m still unable to access it. There is no customer service available, and I don’t know who to contact. I either want a refund or a resolution to this issue immediately. This level of ir...
I downloaded the Storytel app on April 23, 2025, and signed up for a subscription the same day. However, after browsing the content, I found it wasn’t what I was looking for and canceled my membership that very same day. Despite this, Storytel still charged my card, and I immediately requested a ref...
I subscribed to BetterMe this morning, attracted by their advertised 1-week free trial. However, the app instantly charged my account, completely disregarding the trial period. This is misleading and unfair to consumers. A free trial should mean no charges until the trial ends, which is both standar...
I canceled my Storytel membership, yet the company still charged my credit card. I do not want to use Storytel anymore and have been dealing with recurring issues like this. Despite not using the service for the past three months, they have continued to deduct money from my account. As a student, t...
I initially signed up for BetterMe under the impression that I was using a free trial plan. At no point did I authorize or knowingly switch to a paid subscription. I never used the app after the trial period, and yet, without any clear notification or consent, BetterMe charged me under a paid plan. ...
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