I swear I wasn't sending spam Snaps, but my score just randomly tanked. How can I fix this?

Snapchat doesn't reveal how it calculates your Snapchat score, but it could drop for many reasons. Your score may be displayed incorrectly due to app bugs. Snapchat server issues may temporarily affect user data, including scores.

Since sending and receiving Snaps is the main way to boost your score, prolonged account inactivity may lower it. Additionally, deleted Snaps by you or the recipient before opening may not count toward your score, affecting its total.

Score discrepancies often resolve themselves without intervention, so wait a few days to address the issue. The Snapchat support feature lets you report bugs directly to Snapchat. Maintaining and possibly increasing your Snapchat score requires regular sending and receiving.

Share any additional information or insights you might have in the comments or submit your complaint.