Smule charged me twice for VIP, how can I contact support to fix the billing issue?

If you've been charged twice for Smule VIP, take pictures of both charges and check to see if the payments were made through Apple, Google Play, or Smule.com.

After that, send Smule Support a specific request at https://smule.zendesk.com/hc/en-us/requests/new.

Pick "Billing" as the subject line and include your Smule username, email address, and records for purchases.

You can also email them at [email protected], which is especially helpful if you signed up on their website.

Write down what way of payment you used and the dates of the double charges.

Smule’s support team usually gets back to people within a few business days. If not, check out Xolvie to read about problems other people have had and to share your own.