There was a tear on my Skechers shoe—specifically on the left side of the left shoe, at the stitching point of the leather section in the middle. There’s actually another protective layer over the torn area, and that part is intact, so the tear occurred in a well-protected spot. When I sent the product for inspection, I received a vague message simply stating it was not a manufacturing defect, with no explanation. When I called customer service, they responded with excuses like "we don’t know how the shoes were used," "maybe the laces were constantly tied," or "maybe it got wet"—without offering any detail about the actual inspection. My family and I regularly use other models from the brand, and we've never experienced anything like this, even though we treat them all the same: no washing, no wiping with chemicals. The area where the tear occurred is not a spot that could be easily damaged—it’s protected and not exposed to wear or sharp objects. The top layer is completely intact, which leads me to believe the issue stems from defective stitching holes. We pay high prices for trusted brands like this so we can wear them confidently and expect issues to be resolved promptly when they arise. Even my unbranded shoes haven’t worn out this quickly, and I’m being blamed for this one. I will request a second inspection, but it's clear they don’t care. I plan to file a complaint under Consumer Rights and want the brand to take note.
I purchased a pair of Skechers athletic shoes, and before the warranty period even ended, I noticed tearing and unraveling in multiple areas. I immediately submitted a warranty inspection request, expecting the brand to stand behind its product. However, the response I received from Skechers stated...
I bought a pair of Skechers shoes from the store in November. At the time of purchase, I was told the product was under warranty and that I could bring it in if I experienced any issues. It was a high-priced, stylish pair—so I trusted the brand and paid accordingly. Five months into wearing them, t...
I purchased a pair of Skechers shoes just seven months ago, and now the left upper side has torn significantly. This is not a case of the glue coming loose—it’s a major tear. When I took the shoes to the store for inspection, I was blamed for the damage and my warranty claim was denied, citing "user...
I bought a pair of Skechers shoes about a year ago, and I’ve only worn them occasionally—on special days like holidays, weddings, or formal events. Despite this very limited use, the shoes have already started to tear on the inside lining, causing discomfort and pain when walking. There are also vis...
I bought a pair of Skechers shoes, and after just 8 months of normal use, a 10 cm tear appeared on the side of the shoe. I submitted the product for inspection under the warranty, fully expecting the issue to be recognized as a manufacturing defect. Instead, I was told it was due to user error, and ...
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