As a family, we’ve always loved and trusted the Skechers brand. In November 2024, I bought a pair of Skechers sneakers—especially selected for my heel spur condition, so I opted for a model with a specialized sole. I was genuinely happy with my purchase… at first. But just 3 months later, the right sole began to come apart.
Since I purchased the shoes from Boyner, I returned them there, expecting a simple return or exchange. My request was rejected. I sent them for inspection a second time, and again, it was denied. They claimed it was user error, but I only wear these for walking and work—nothing that should cause damage this quickly, especially not to just one sole.
What’s worse is that due to these inspection processes, I haven’t been able to wear the shoes since February. I paid nearly ₺5,000, expecting quality and brand accountability. Instead, I’ve been left with frustration and disappointment.
I’m now escalating the issue to the Consumer Arbitration Board, because I won’t accept being ignored. Skechers, this is not how a global brand should treat loyal customers. If this isn’t resolved, my entire family will stop using your brand—and we certainly won’t be recommending it to others.
I bought a pair of Skechers shoes in July 2024, paid a hefty ₺ price expecting long-lasting quality, and didn’t even wear them during the winter months. In total, I used them for just 3-4 months. Despite such minimal wear, the shoes started falling apart, as you can clearly see in the photo I submit...
I purchased a pair of Skechers Arch Fit shoes at the end of November 2024. In just four months, the inner lining started tearing and the material showed clear signs of deformation. I submitted the shoes for inspection, only to receive a report stating that the damage was not manufacturing-related. ...
I’m extremely disappointed with how Skechers handled my defective shoe complaint. Just two months after purchasing my Skechers shoes, I noticed visible splitting in the soles. This wasn’t due to rough use—I wear my shoes responsibly, and I expected better durability from a brand that charges premium...
On September 11, 2023, I purchased Skechers Go Run Consistent running shoes (Model: 128280 BKPR) from the Boyner app. Despite not wearing the shoes on a daily basis, as shown in the attached photographs, there are tears in the inside portions and lining edges that are not caused by usage. As a resul...
On August 10, 2022, I purchased a pair of Skechers shoes from the Boyner store and wore them only five times before noticing deformities and tears in the inner lining. Despite the two-year guarantee, when I returned the shoes with the box to the store in January, they sent it to the manufacturer for...
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