Skechers Go Run Consistent Shoe Exchange Problem
On September 11, 2023, I purchased Skechers Go Run Consistent running shoes (Model: 128280 BKPR) from the Boyner app. Despite not wearing the shoes on a daily basis, as shown in the attached photographs, there are tears in the inside portions and lining edges that are not caused by usage. As a result, on March 1, 2024, before the six-month guarantee period expired, I returned the product to the Boyner store in Bursa's Korupark Shopping Mall for inspection and replacement by the manufacturer. When I phoned the store on March 25, 2024, they told me that the merchandise had been received with a 'Return' decision on March 20, 2024. Today, March 27, 2024, I went to pick up my product. As shown in the attached photographs, they sent a printed rejection answer indicating that there are no production concerns. These shoes belonged to my daughter, and I purchased them for her when classes resumed. In May 2023, I bought a Skechers brand pair for myself, which has similar tears in the inner lining. On March 15, 2024, I returned the pair to the store where I purchased it for an evaluation and refund. If I receive a rejection response from them as well, I will file an appeal with the Consumer Arbitration Committee for both pairs of shoes and never buy Skechers brand shoes again. I'll also tell others not to purchase them. I did not pay a low price for these shoes; I bought them specifically for their soft and durable soles, but I was disappointed.
I was called by Skechers customer service. They are insistent that the issue is due to usage. I can't understand how the inner lining tears in both shoes when they haven't even completed a year yet. I have never experienced this problem with other brands. I will apply to the Consumer Arbitration Committee.
Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Contact Center
So? The result? You neither have an offer to make a repair, nor do you accept a product return, nor do you provide a refund. You have left me without a solution.
I wish I had checked sikayetvar.com before buying this Skechers shoe, just like I do with all other brand products. We were deceived by its name and so-called quality and bought it without researching. Shame on them.
