I purchased a pair of Skechers Arch Fit sneakers from the Diyarbakır Ceylan AVM store, and within the first two months, the heel area began to wear out and open up. Although I have previously owned several Skechers shoes that showed similar heel lining problems, this time the issue was far more serious, as the left shoe developed a large tear on the side panel.
Because of this, I submitted the shoes to the store for inspection under warranty, with request ID 8-14404. Unfortunately, my claim was rejected with the explanation that no manufacturing defect was found. However, I have been using these shoes for only about one year, and I was clearly told at the time of purchase that the product carries a two-year warranty. My invoice is still available, and the warranty coverage has not expired.
Given the short period of use and the extent of the damage, I do not accept this outcome. I am requesting that my Skechers Arch Fit shoes be replaced under warranty. I expect Skechers to take responsibility for product quality and resolve my issue promptly.
In February 2025, I purchased a pair of Skechers Arch Fit sneakers from the Diyarbakir Forum AVM Skechers store. Since I rotate between multiple pairs of shoes, these were only used occasionally. However, about a month ago, I noticed a tear on the upper part of the shoe, which is unacceptable for su...
Five months ago, I purchased a pair of Skechers Arch Fit shoes from the Maltepe Skechers store. About three months ago, the inner lining tore, and then about a month ago, the outer part also developed a tear. I used the shoes only for daily wear, with no excessive strain or misuse involved. I submi...
I bought a pair of Skechers Arch Fit shoes from the Skechers Downtown store two months ago. Within the first month of use, the inner lining on both sides of the shoes tore. The product was sold with a two-year warranty. After the issue appeared, I sent the shoes in for inspection twice, but both tim...
In November 2024, I purchased a pair of Skechers Arch Fit shoes for about $143 USD from the Skechers store at Sur Yapı, paying in two installments. I used the shoes in the city for daily wear, including on rainy days. However, within a short time, the heels began to peel, deteriorate, and lose shape...
About a year and a half ago, I purchased the Skechers Arch Fit 894262TK Block model shoes from the Skechers store at Forum Marlin Ankara. Around three months ago, I noticed tearing and separation on the outer side of the left shoe, as well as rips in the inner heel area of both shoes. I sent the pro...
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