Sixt Gave Me a Car from Gaziantep Airport Full of Flies and Foul Smell

On October 28, 2024, I rented a car from Sixt in Gaziantep Airport, arranging to return it in Adana. I paid an additional fee for this, and all necessary procedures were completed. However, on the sixth day, when my wife, our newborn, and I went to pick up the car, we discovered over 20 black flies inside. We immediately raised our concerns about hygiene, especially given the risk of infection for our baby, as newborns need extremely clean environments. The staff assured us the car was clean, attributing the flies to a temperature difference, a claim that felt dismissive and unconvincing. Despite our reservations, we had no choice but to proceed due to our flight schedule. Just two minutes after leaving the airport, a strong odor resembling human waste filled the car, forcing us to return to exchange it. The replacement vehicle was a lower segment than what I’d originally rented, yet the staff claimed it was equivalent, which was untrue. As a tall person, I endured an uncomfortable three-hour drive in this smaller vehicle. Given this poor experience with both vehicle hygiene and service, I am requesting a refund or satisfactory resolution to restore my trust in this global brand, as my complaints have gone unanswered so far.