On November 3, 2024, I made a reservation through the Sixt app. On November 5, 2024, I went to the sales office at Gaziantep Airport to pick up the car. The staff requested access to my Findeks report, which I declined. As a result, they insisted on placing a ₺15,000 hold on three separate credit cards. Since I don’t have three credit cards from different banks, I had to cancel my reservation.
The airport staff assured me the payment would be refunded within two weeks. I also confirmed this timeline when I called 0850 2222 000. However, three weeks have passed, and I have yet to receive my refund. How much longer do I need to wait for Sixt to process my refund? This delay is unacceptable, and I demand immediate action.
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
On June 24, 2024, I rented a car from Sixt Rent a Car at Pristina Airport in Kosovo, and a €700 hold was placed on my bank card. Later, on July 3, 2024, we extended the rental period by 3 days and paid the additional fees. However, it's been 15 business days, and I still haven't received my refund. ...
On October 16, 2024, I rented a car through Booking from Avec at Sabiha Gökçen Airport. However, upon arrival, the staff informed me that they couldn’t release the vehicle due to my low Findeks credit score and assured me that a refund would be processed through Booking. It has now been two weeks, a...
On March 14, 2025, I rented a Volvo V90 from Sixt, picking it up at Berlin Airport and returning it to Stuttgart Airport on March 21, 2025 (Rental No: 9517185923). At the time of rental, ₺41,250.57 was charged to my credit card as a security deposit, with the clear assurance that it would be refunde...
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