Sixt Charged Me Twice for One Fine and Ignored My Emails for Months
Sixt has been the worst rental experience I’ve ever had. I rented a car in London, and from the moment I arrived at the counter, they were aggressively trying to upsell insurance. Their attitude was pushy and dismissive—already a red flag. I chose Sixt only because they sponsor the football team I support, but I now deeply regret that decision.
The real issue began in July 2024, when I received a fine. Sixt immediately charged me £41, which I paid without delay. They later claimed this was a “service fee” for processing the fine. Six to seven months later, they sent me the same fine again, with a demand for an additional £65, this time including the original penalty photo.
I’ve repeatedly emailed them asking why I’m being charged again, and no one replies. Then a month goes by, and I get another payment reminder. I also asked why they didn’t notify me earlier, which prevented me from paying the fine within the 15-day 25% discounted window. They provided no explanation and just keep pushing for more money.
Unless I get a clear and logical explanation, and unless they honor my right to pay the discounted amount that I missed due to their delay, I refuse to pay anything further. It’s unacceptable for a global company to be this disorganized, unresponsive, and profit-driven at the expense of the customer.
