Sixt has been the worst rental experience I’ve ever had. I rented a car in London, and from the moment I arrived at the counter, they were aggressively trying to upsell insurance. Their attitude was pushy and dismissive—already a red flag. I chose Sixt only because they sponsor the football team I support, but I now deeply regret that decision.
The real issue began in July 2024, when I received a fine. Sixt immediately charged me £41, which I paid without delay. They later claimed this was a “service fee” for processing the fine. Six to seven months later, they sent me the same fine again, with a demand for an additional £65, this time including the original penalty photo.
I’ve repeatedly emailed them asking why I’m being charged again, and no one replies. Then a month goes by, and I get another payment reminder. I also asked why they didn’t notify me earlier, which prevented me from paying the fine within the 15-day 25% discounted window. They provided no explanation and just keep pushing for more money.
Unless I get a clear and logical explanation, and unless they honor my right to pay the discounted amount that I missed due to their delay, I refuse to pay anything further. It’s unacceptable for a global company to be this disorganized, unresponsive, and profit-driven at the expense of the customer.
From June 18, 2024, to June 23, 2024, I rented a car online from SIXT, to be picked up at Sarajevo International Airport. Upon picking up the car on June 18, I was charged an additional €700 deposit, which they assured me would be refunded upon return. As an extra precaution given the international ...
Sixt Rent A Car has been withdrawing money from my account without my knowledge or approval, and to make matters worse, they still haven’t refunded a previous charge that they were supposed to return. I’ve contacted their customer service multiple times, and despite repeated calls and follow-ups, no...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
Comments