Sixt Charged Me Twice, Issued a Violation, and Still Hasn’t Refunded My Deposit

I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to correct it—but the problem didn’t stop there.

Later, I was informed of a contract violation fee because the rental and return dates in their system didn’t match what I had actually booked and completed. This was not my mistake. And as if that weren’t enough, the ₺20,000 deposit they charged to my credit card still hasn’t been refunded—28 days later.

I’ve repeatedly emailed Sixt, providing full documentation, yet they continue to deny any system error and close the issue without accountability. I feel completely exploited and ignored.

Sixt, I demand immediate action:

Refund the ₺20,000 deposit,

Remove the baseless violation fee,

And issue an official apology for this mishandling.

No customer should face this level of stress, double-charging, or silence from a global company.