Siemens Ignored My IQ700 Dryer and Washer Issues for Months

I wanted to share the unresolved issues I’ve been experiencing with my Siemens products. First, my IQ700 dryer, which I had used for some time, began to emit a foul odor in April 2025, following the aftermath of the Malatya earthquake. On April 10, 2025, I scheduled a service appointment through Siemens’ call center at 444 66 88, and the technicians came on April 12. They took the device to the service center for maintenance and returned it a few days later. I paid approximately ₺3,800 for this service, but the odor issue persisted. In May 2025, I contacted the call center again to request another service visit. I also tried reaching the original service provider directly using the number they gave me, but they showed no interest. The new technicians who came said there was nothing more they could do and would report the issue to headquarters. Since then, I’ve called the call center 6 or 7 times, asking for updates, but each time I was told that someone authorized would get back to me. As of July 12, 2025, no one has called, and the issue remains unresolved. Second, regarding my Siemens washing machine, which I stopped using after the Malatya earthquake due to damage to the drum, I received a message on June 2, 2025, stating that my FlexCare maintenance subscription (no. 106166965) could be renewed at a discounted rate of ₺1,880.05 via a secure payment link in an upcoming SMS. I ignored the message. However, on June 4, 2025, I received another SMS saying that a 2-year, 1-time subscription renewal had been made for my washing machine. That same day, I called 444 66 88 to report that ₺1,880.05 had been withdrawn from my account for a product that is broken, unused, and for which I hadn’t even responded to the message. I requested that the transaction be canceled. The representative said someone authorized would contact me, but as of July 12, 2025—and despite calling four more times—no one has followed up.