I purchased my Siemens device in 2018 and extended its warranty, which is still active. The side panels have been replaced three times by the service center, the front panel twice, the drum once, and the gasket twice. Most recently, on May 29, 2024, the panels were replaced due to rust, but within just seven months, they rusted again. I requested a replacement, but this time, the main center rejected it, claiming user error. When I spoke to the authorised service team, they stated that such rapid rusting could not be due to user error but that the main center had made this decision. I have shared the service records showing that the product has been sent in for the same issue three times and for different issues six times. Each time, I have been left without a functioning machine, repeatedly facing the same problems. This ongoing frustration has completely eroded my trust in the company. Considering that a washing machine now costs ₺35,000, I request that my grievance be resolved through a product replacement or a full refund.
I purchased a washing machine from the Siemens brand nearly two years ago, paying more than the market alternatives due to the brand’s reputation for reliability, quality, and long-lasting use. However, despite normal usage conditions and regular maintenance, the washing machine began to rust on the...
My Siemens washing machine started rusting three years into use. Additionally, debris from the gap between the drum and the rubber kept clogging the filter, which forced me to call for service multiple times. When I asked about replacing the front panel due to the rust, they told me it would be more...
I purchased a washing machine from Siemens and opted for extended warranty coverage. However, I've encountered a serious issue: the inner chamber of the washing machine is rusted. As a result, our laundry is coming out with different colors and getting torn. Many of our clothes have been damaged. Wh...
My Siemens IQ500 SN23EW62KT/30 dishwasher is about 1.5 years old. It had been leaking water for 2.5 months, which I only found out after my downstairs neighbor complained. On Saturday, October 11, 2025, the technician who came to inspect it found that the leak was coming from inside the machine and ...
I have been a Siemens home appliances customer since 2011. The most recent problem of water leakage and blown fuse in our Siemens brand dishwasher made me write to you due to Siemens Turkey's irresponsible actions and unfair charges. Your service has taken action approximately 6 times in the last 3 ...
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