My Siemens dryer purchase has turned into a nightmare because the service staff has failed to show up for installation for the past four days, canceling scheduled appointments at will. Despite reporting the incident to Siemens customer support, no action or punishment has been taken against the unresponsive Ümraniye service. Every day, acquiring a fresh appointment and waiting at home is fruitless, wasting our valuable time. It's upsetting to encounter such recklessness from both the service and the brand. During the product delivery, we were told to 'open and inspect'; now I feel duped into retaining it. I'm unsatisfied with this brand and service. If a settlement is not achieved soon, I will take the case to the Consumer Arbitration Board.
On August 30, 2024, I bought a cooker, oven, hood and semi-built-in dishwasher as a set from the Mall Of Istanbul Siemens store. In addition, I bought a dryer. On Monday, September 2, I received the oven, hood, dishwasher and dryer. But the cooker did not arrive. I was not informed about this, and a...
Due to a commercial approach that does not suit the Siemens brand, the "tumble dryer" that I ordered online from siemens.com has not been delivered to me for exactly 4 weeks. Although I called 5 times during the process and reported the situation and waited for a solution, we could not get anything....
On December 30, 2024, I purchased Siemens brand products with the model numbers listed below from your authorized dealer using an installment payment method for a total of ₺140,000. The products purchased are: 1. Siemens KG86NVWE0N – Bottom freezer refrigerator, 2. Siemens WG42A1X2TR – Washing machi...
I noticed a dent and crack at the bottom of my Siemens WQ44G2C1TR iQ500 Heat Pump Dryer in May while trying to disassemble it during my house move. Before the move, the machine had been installed by the service team on top of the washing machine and had never been moved. Therefore, I cannot understa...
I scheduled an installation appointment for the dryer through https://www.siemens-home.bsh-group.com/tr for 16:00-18:00 on December 26, 2023, by contacting customer service at 444 66 88 on December 24, 2023. When I called customer service on December 26, 2023, around 17:20 at 444 66 88, I was inform...
Comments