I scheduled an installation appointment for the dryer through https://www.siemens-home.bsh-group.com/tr for 16:00-18:00 on December 26, 2023, by contacting customer service at 444 66 88 on December 24, 2023. When I called customer service on December 26, 2023, around 17:20 at 444 66 88, I was informed that no parts were available, and they had been ordered. Despite the assurance in the message that individuals would be personally informed of any changes in the appointment time, no such communication was made.
As a Sabiha Gökçen flight worker, I leave work early to reach my home in Beylikdüzü. I plan my schedule based on the given hours, and most importantly, I travel approximately 90 km. Unfortunately, the relevant service neglected to provide any information. When purchasing a brand like Bosch, which is touted as Profilo's superior, one expects a service network to support the product. However, it seems they lack the commitment to offer service when needed. This experience reinforces the importance of considering the after-sales service when making a purchase. Thank you, Siemens... Thank you!
I was left disappointed and unable to benefit from the additional maintenance service I purchased from Siemens, despite paying for it. On 31.01.2023, when my dryer was being installed, the Siemens technician informed me about additional maintenance services. I purchased the service for ₺1,239.00, an...
It's been a whole month, and my Bosch dryer is still missing in action after placing the order on January 29, 2023. Being a former Siemens user, I must say that this experience has been quite disappointing. After making countless attempts to reach the customer service center, it seems that a solutio...
On December 30, 2024, I purchased Siemens brand products with the model numbers listed below from your authorized dealer using an installment payment method for a total of ₺140,000. The products purchased are: 1. Siemens KG86NVWE0N – Bottom freezer refrigerator, 2. Siemens WG42A1X2TR – Washing machi...
I wanted to share the unresolved issues I’ve been experiencing with my Siemens products. First, my IQ700 dryer, which I had used for some time, began to emit a foul odor in April 2025, following the aftermath of the Malatya earthquake. On April 10, 2025, I scheduled a service appointment through Sie...
We bought a Siemens water heater, and on November 20, 2023, we called Siemens customer service at to schedule the installation. They told us that the installation would be done in the afternoon. I'm glad I got confirmation, so I called the authorized service just to be sure. They said they can only...
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