Due to a commercial approach that does not suit the Siemens brand, the "tumble dryer" that I ordered online from siemens.com has not been delivered to me for exactly 4 weeks. Although I called 5 times during the process and reported the situation and waited for a solution, we could not get anything. Each time, they open a record about getting a call back to the online department, the relevant department calls back, but they say it's empty - we'll get back to you just for distraction and hang up. Until we call again and ask, there is no call, no inquiry or delivery. Look at what the huge Siemens brand is doing, they cannot manage even one of the millions of products. If you don't have online sales skills, don't do this job. Then, do you want to be remembered as a brand that distracts people? There is not much use of dryers around me, there are people I know and close to who will buy them based on my feedback, I would not recommend this brand to them anymore. What makes a brand of high quality is not just its products - after-sales support - solutions to problems, etc. Buy the local Arçelik brand more easily - at least you can find serious interlocutors.
My Siemens dryer purchase has turned into a nightmare because the service staff has failed to show up for installation for the past four days, canceling scheduled appointments at will. Despite reporting the incident to Siemens customer support, no action or punishment has been taken against the unre...
I got a coffee machine around a week ago. I had to cancel the order I paid for online and buy it again from the website because there was a problem at the store. I was supposed to get a refund because I canceled the initial order. But nobody has dealt with this issue, and I still haven't gotten my m...
I scheduled an installation appointment for the dryer through https://www.siemens-home.bsh-group.com/tr for 16:00-18:00 on December 26, 2023, by contacting customer service at 444 66 88 on December 24, 2023. When I called customer service on December 26, 2023, around 17:20 at 444 66 88, I was inform...
I wanted to share the unresolved issues I’ve been experiencing with my Siemens products. First, my IQ700 dryer, which I had used for some time, began to emit a foul odor in April 2025, following the aftermath of the Malatya earthquake. On April 10, 2025, I scheduled a service appointment through Sie...
It's been a whole month, and my Bosch dryer is still missing in action after placing the order on January 29, 2023. Being a former Siemens user, I must say that this experience has been quite disappointing. After making countless attempts to reach the customer service center, it seems that a solutio...
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