I have been using the Sidrachain mobile app, and on 17 February 2026 my account was suddenly deactivated without any explanation. I did not receive any prior warning or clear notice about a violation, and I am unable to access my account or use the services. After noticing the deactivation, I contacted Sidrachain support, but I have not received any response regarding the reason for this action or how it can be resolved. This lack of communication leaves me completely in the dark about what has happened to my account. I request that my Sidrachain account be immediately reactivated and that the deactivation be removed. If there is any specific issue, I also expect to be clearly informed so that I can address it properly.
I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...
My name is Chidi Uz***, and I am a user of the Sidrachain network. On 30-12-2025, my Sidrachain account was deactivated without any clear explanation, and this situation has now been ongoing for about 21 days. During this period I have written to the Sidrachain support team several times, but I have...
My Sidra Chain account has been deactivated since last month, and since then, I have been unable to log in and use the services. I did not receive any clear information or explanation about the reason for this deactivation. Because my account is deactivated, I cannot access my profile or benefit fro...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two...
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