I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two-factor authentication. Since 03-02-2026, I have been unable to log in to my Sidra account at all, and I am effectively locked out. After losing the codes, I contacted Sidra support via email, but I have not received any response, and my access issue is still not resolved. I do not have any paid subscription or balance in the account, but I still need to regain access to continue using the service. I kindly request that my identity be verified through an alternative secure method and that my Sidra mobile app account be reopened, or that another safe solution be provided so that I can restore access to my account as soon as possible.
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I have been unable to log in to my Sidra mobile app for about the last two months because I lost access to my authenticator code that is required for two‑factor authentication. Since losing the authenticator, I have not been able to enter my account at all. I contacted Sidra through their support te...
I am writing regarding an issue I have been experiencing with the Sidra app and its two-factor authentication (2FA) system. Around 3–4 months ago my phone was stolen, and since then I have been unable to access my Sidra account because I cannot receive the 2FA codes on that device anymore. After los...
I have been unable to log in to my Sidra Dashboard app because I lost access to my two-factor authentication code and can no longer complete the 2FA step. This problem has been ongoing since 2025. My Sidra account is registered to the email address inura0***@gmail.com. I had enabled two-factor authe...
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