I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this problem, and I have not received any information or explanation as to why my account was deactivated. This situation is preventing me from using the services I need through the app. I kindly request that my Sidra mobile app account be reactivated as soon as possible and that I be informed if there is any specific reason for the deactivation. You can reach me via my email address: olaleyed***bu***@gmail.com.
I have been using the Sidra app and on 04/12/2025 I realized that my account had been deactivated without any prior notice or explanation. Since that date, I have not been able to access my account or use the services linked to it.
I kindly request that my Sidra account be reactivated as soon as possible and that I be informed of the reason for this deactivation if there is a specific cause.
I have been using my Sidra Chain account via Google Chrome since 2025, and I have been regularly claiming my tokens. I also completed the KYC process, and my account was verified. Despite this, my account now appears as deactivated, and when I try to log in, it shows the message “could not authorize...
I have been unable to access my Sidra Chain account for about two months on my Android phone because the system suddenly started asking me for a Googl...
I have been using my Sidra Chain account since 2024 and have been regularly claiming my tokens. I also completed the KYC process successfully. However, it now shows that my account has been deactivated. I have not done anything wrong. Please reactivate my account so I can use it again. Thank you. Em...
I have been unable to access my Sidra Chain account for about two months, since around 10 October 2025. When I try to log in, the system suddenly asks for a Google Authenticator code, even though I never activated or linked Google Authenticator to this account. Because of this, I am blocked at the G...
I have been unable to log in to my Sidra mobile app for about the last two months because I lost access to my authenticator code that is required for two‑factor authentication. Since losing the authenticator, I have not been able to enter my account at all. I contacted Sidra through their support te...
Comments