I am writing regarding a serious access issue with my Sidra chain account linked to the email address Ofuzorjustice***@gmail.com. Since yesterday, when I lost my phone, I have been completely unable to log in because of the two-factor authentication. The authenticator will not send a one-time password to my email, so I am fully locked out of my account. I immediately contacted your support team and was told to hold and that I would be attended to shortly. I was given a ticket number, but since then I have not received any further response or solution, and I still cannot access my account. I kindly request that you urgently disable the current two-factor verification on my account and help me regain access, for example by verifying my identity through alternative methods. I am very concerned about being locked out and I expect this issue to be resolved as quickly as possible so I can securely access my Sidra chain account again.
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I am writing regarding an issue I have been experiencing with the Sidra app and its two-factor authentication (2FA) system. Around 3–4 months ago my phone was stolen, and since then I have been unable to access my Sidra account because I cannot receive the 2FA codes on that device anymore. After los...
I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disa...
I am writing to report an access issue with my Sidra account linked to my Gmail address, murtalabel****@gmail.com. About a week ago, I accidentally deleted the Sidra Authenticator code from my authenticator app. Since then, I have been unable to log in to my Sidra account. Because the authenticator...
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