I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disabled or reset so that I can connect it to a new device and regain access to my account. I have all my account details available, including my registered information, and I am ready to provide them for verification whenever requested. I contacted Sidra Chain customer support about this issue more than a week ago but have not received any response so far. I find it concerning that such a critical access problem has remained unresolved despite my attempt to reach out. I kindly request that my 2FA be urgently disabled or reset to a new device and that I be contacted as soon as possible so I can verify my identity and restore access to my Sidra Chain account.
I have been unable to log in to my Sidra mobile app for about the last two months because I lost access to my authenticator code that is required for two‑factor authentication. Since losing the authenticator, I have not been able to enter my account at all. I contacted Sidra through their support te...
I have been unable to access my Sidra Chain account for the last two weeks because I lost access to my Google Authenticator, and as a result I cannot ...
I am writing to request urgent assistance in recovering my Sidra Chain account and disabling the current two‑factor authentication, as I have lost access to my authenticator and can no longer log in. My Sidra Chain account is associated with the email address tijjania***@gmail.com and the account na...
I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...
My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...
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