I am writing to report an access issue with my Sidra account linked to my Gmail address, murtalabel****@gmail.com. About a week ago, I accidentally deleted the Sidra Authenticator code from my authenticator app. Since then, I have been unable to log in to my Sidra account.
Because the authenticator code was deleted, I cannot complete the two-factor authentication (2FA) process, and I am now locked out of my account. I have not been able to reach support or resolve this issue on my own.
I respectfully request that my identity be verified through alternative methods, that two-factor authentication be temporarily disabled on my account, and that I be assisted in regaining full access to my Sidra account associated with murtalabell***@gmail.com as soon as possible. I am fully prepared to provide any identity verification documents or additional information necessary to securely restore access.
I am a user of Sidra Network, and I have lost access to my 2‑factor authentication. Two days ago, the 2FA application I was using was deleted from my ...
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two...
I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disa...
I have been unable to log in to my Sidra Dashboard app because I lost access to my two-factor authentication code and can no longer complete the 2FA step. This problem has been ongoing since 2025. My Sidra account is registered to the email address inura0***@gmail.com. I had enabled two-factor authe...
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