I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue, but the Bağdat Caddesi branch insisted that the order was delivered in full and refused to take responsibility. I even provided a photo of the package taken as soon as we opened it, but this evidence was dismissed. Strangely, they offered a ₺90 voucher—if no mistake was made, why issue a voucher? This unprofessional behavior is unacceptable. Shake Shack must ensure accountability and train its staff better. I demand a resolution!
On September 3, around 9:00 PM, my spouse and I went to the Shake Shack restaurant in İstinyePark to pick up our food order. My spouse is a Getir courier, and I met them after work so we could collect the meal together. When we gave the order code, the staff refused to hand over the package, claimin...
On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig...
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and ...
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
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