Yves Saint Laurent Perfume From Sephora Not Long-lasting at all

July 25, 2023 1:20 AM29

About a week ago, I purchased a Yves Saint Laurent perfume from the Sephora store at Mersin Forum. The salesperson recommended it, especially for its longevity. However, after using it a couple of times, I must say it's not long-lasting at all. I went back to the store to express my concerns, but they didn't offer any assistance or support. To make matters worse, they failed to credit my purchase to my Black membership. It's incredibly irresponsible, and I'm seriously reconsidering shopping at this branch ever again. I feel really let down by the whole experience – not just the disappointing perfume but also the lack of customer support and negligence regarding my membership benefits. As a loyal customer, I expected better from Sephora, and it's disheartening to see them fall short on multiple fronts.

July 25, 2023 10:04 AM (8 hours after complaint)

Dear Valued Customer, Hello, We are pleased to assist you with any matter you may need regarding your requests. Regarding your request, our follow-up process has been initiated, and during this process, we have informed you by phone and resolved the issue. We also thank you for your interest and understanding. We wish you a wonderful day. Sephora Turkey

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