Sephora staff has twice provided me with incorrect information and then proceeded to give me different information without apologizing. Despite registering for maintenance at the Mersin Forum branch, they acted as if they were unaware. Furthermore, when I mentioned the name of the staff member (the name given in the system), guess what they told me? "Oh, Ms. O... isn't here, someone else can handle it." There's no sense of professionalism whatsoever. The staff members scrutinize you in the store. It's a strange place. 😊
Customer service by Sephora is the worst I have ever encountered. From start to finish, I had a whole mess with a purchase I placed through their website. Once the order was placed, it came late and unfinished. The customer support representatives were quite nasty and useless when I phoned to discus...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
About a week ago, I purchased a Yves Saint Laurent perfume from the Sephora store at Mersin Forum. The salesperson recommended it, especially for its longevity. However, after using it a couple of times, I must say it's not long-lasting at all. I went back to the store to express my concerns, but th...
I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I expla...
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