Sephora Staff Rude and Providing Incorrect Information

March 6, 2024 7:44 PM152

Sephora staff has twice provided me with incorrect information and then proceeded to give me different information without apologizing. Despite registering for maintenance at the Mersin Forum branch, they acted as if they were unaware. Furthermore, when I mentioned the name of the staff member (the name given in the system), guess what they told me? "Oh, Ms. O... isn't here, someone else can handle it." There's no sense of professionalism whatsoever. The staff members scrutinize you in the store. It's a strange place. 😊

March 7, 2024 3:35 PM (19 hours after complaint)

Dear Valued Customer, Hello, We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. During this process, we will continue to inform you via phone. Your issue will be resolved as soon as possible. We also thank you for your interest and understanding. Wishing you a wonderful day.

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